Service terms

The Local Search service

The planned management fee is A$699 per month, charged in Australian dollars. It covers one Google Search campaign, up to three ad groups, one agreed service area, keyword and negative-keyword work, ad copy, standard conversion measurement on a compatible existing website, weekly optimisation, a monthly report and a written monthly review. Standard setup is included for the first three accepted clients.

Website development, complex measurement repairs, video or photography, organic social media, lead calling, extra locations and other advertising channels are excluded. Any additional work requires a separate agreed scope and price.

The Social Ads service

The planned management fee is A$699 per month in Australian dollars for one Meta campaign across Facebook and Instagram placements, one agreed service area, up to two ad sets and three creative variations using your supplied assets, ad copy, standard website event tracking on a compatible website, weekly optimisation and a monthly written report and review. One consolidated initial revision round is included. You supply licensed images or video. Filming, photography, ongoing organic posts, complex tracking and Google Ads are excluded.

Each advertising package covers its selected channel only. Scope, creative inputs and delivery capacity are accepted before checkout. The workspace supports one advertising subscription per business; a second channel requires a separate written scope and is not automatically included.

The Business Website service

The planned fee is A$1,490 once-off in Australian dollars. This separate package includes up to five marketing pages, one cohesive design direction, responsive layouts, an enquiry form, essential page titles and descriptions, a sitemap, light editing of up to 1,500 words of supplied copy, and two consolidated written revision rounds. Work begins after written scope and capacity acceptance, payment and complete content. A delivery window is agreed before purchase.

We provide a private preview for written feedback and approval before launch, source-file handover after payment, and 14 days of in-scope defect correction after launch. Your domain and hosting accounts remain yours. Third-party assets retain their original licence terms. Domain, hosting, email, paid assets and subscriptions are separate where needed and disclosed before purchase; free hosting is subject to provider limits and is not a lifetime guarantee.

Ecommerce, customer logins, custom applications, CMS, logo or brand design, original long-form copywriting, complex migrations and ongoing maintenance are excluded. New features and changes beyond the agreed scope or revision rounds require a separately accepted quote. Applicable consumer guarantees remain available after the defect correction window.

Working together online

Briefs, updates, feedback and approvals are handled in writing through the client workspace and published support channel. Scheduled calls and meetings are not included in these packages.

Acceptance and starting work

We assess your brief, website, account access and service suitability before inviting you to subscribe. Once subscribed, campaign preparation starts after the required brief, assets and account access are complete. An expected draft date is agreed in your workspace. Ads launch only after your approval and the platform's review.

Ad spend and account ownership

The management fee does not include advertising spend. You own your advertising account and pay the selected platform, Google or Meta, directly. A planning allowance is not an instruction to spend. We agree the actual media budget before launch and obtain approval before increasing it. Google can vary daily delivery within its budget rules, so an average daily budget is not a daily spending cap.

Monthly billing and cancellation

The planned subscription renews monthly in advance. Cancel through the billing portal before the next renewal; service continues until the end of the paid period. There is no minimum multi-month term. If you cancel, we agree the campaign handover or pause arrangements with you. Cancelling the management subscription does not itself stop campaigns or cancel Google or Meta advertising charges.

We do not promise refunds solely because advertising results differ from expectations. Any remedy required by Australian Consumer Law remains available. We will resolve a service failure according to your applicable rights. These terms do not exclude consumer guarantees.

Promotional codes

An eligible code reduces the first management invoice or one website purchase for the service named in the promotion. Monthly renewals return to the stated standard fee. Codes have the advertised expiry and total redemption limit, cannot be stacked, and never reduce advertising spend paid to Google or Meta. The accepted discount and total are displayed in secure checkout before payment.

Your responsibilities

Provide accurate information, lawful offers and assets you are entitled to use. Approve ad claims and destinations. Maintain access, platform billing and a suitable website, respond to customer enquiries, and tell us promptly about business or service changes. Grant account access by invitation; do not share passwords.

Results and measurement

We do not guarantee leads, sales, revenue, ranking or return on investment. Results depend on factors including the offer, market, competition, website and follow-up. Reports identify their source and period. Platform-attributed revenue is not proof that all sales were caused by advertising. Return on ad spend measures revenue divided by ad spend; it is not profit. An estimated marketing ROI additionally requires the relevant fulfilment costs and management fee.

Privacy and assistance

See our privacy notice. You can email hello@trueads.com.au. Email and workspace conversations are separate and do not automatically sync. Seller: TrueAds, ABN 23 150 036 638. Service prices include GST.