Your information.

Information the service needs

When intake opens, the workspace will use your email address for sign-in and hold the business information you provide: name, website, service area, offer, goals, advertising budget, account references and links to approved assets. It will also hold campaign and website project updates, website content and preview links, your approval decisions and published reports. Online enquiries collect your name, email address, selected service, subject and message. Email enquiries contain the sender address and the information you choose to include. Client support conversations and our replies are stored in your workspace; website enquiries are kept separately and are not linked to an account merely because the email address matches. Do not submit passwords, payment card details, health information or customer-level personal records in the brief.

How it is used

Information is used to assess suitability, provide and support the agreed advertising or website service, manage access and billing, record campaign approvals and explain results. A sign-in code is a service message. Creating an account is not consent to receive marketing campaigns.

Optional checkout reminder

When this option is available, a separate unchecked box lets you ask for one email reminder within seven days if you do not finish checkout. This is optional marketing, not a condition of service or consent to other promotions. We store your choice, its wording version and timestamp with that checkout attempt, along with sending and unsubscribe preferences needed to prevent unwanted reminders. A payment, processing payment or withdrawal stops further reminders for that checkout.

The reminder links to your normal workspace; it does not sign you in or expose payment details. You can stop checkout reminders in the workspace before one is sent, use the no-login unsubscribe link in a reminder, or email hello@trueads.com.au with “unsubscribe” in the subject. This leaves essential sign-in and service messages unchanged. We retain the suppression preference and necessary consent records so that retrying checkout does not re-enrol you. This feature does not add behavioural analytics, advertising pixels or email-open tracking.

Service providers

Cloudflare will host the website and customer records; Resend receives email enquiries and will deliver requested sign-in codes and explicitly requested checkout reminders; Stripe will handle hosted checkout and billing when payments are enabled. Advertising runs in client-owned Google or Meta accounts. These providers may process information outside Australia. A database location preference does not guarantee that all processing is confined to Australia.

Card details are entered on Stripe's hosted pages. TrueAds does not store full card numbers. An asset link is shared only when you supply it for the service; use limited-access links and avoid including unrelated personal information.

Cookies and access

The workspace uses essential session cookies to keep you signed in. We have not installed advertising pixels or behavioural analytics on this launch website. Technical request information may be processed by hosting and email providers for security and delivery. Customers can access their own workspace; authorised service administrators need access to provide support and manage campaigns.

Reports and customer sales data

Initial reports use aggregate campaign and sales figures checked by the operator. Connecting new platforms or uploading customer lists requires a separately agreed setup and appropriate disclosures or consent. Missing revenue or cost information will not be filled with invented results.

Retention, correction and deletion

Service records are kept only as needed to provide the service, resolve issues and meet applicable record-keeping obligations. You can ask about access, correction or deletion by emailing hello@trueads.com.au. Some billing records may need to be retained after cancellation. Removing agency account access and deleting a workspace are separate actions.

Contact

For enquiries or privacy questions, email hello@trueads.com.au. Email is separate from workspace conversations and does not automatically appear in the portal. The responsible operator is TrueAds, ABN 23 150 036 638.